Face Mask Policy

We are doing our utmost to keep our patients and staff safe. To do this, we remind anyone coming into our building that it is mandatory to wear a face covering. You may wear a visro if you do not feel comfortable wearing a face mask. We can provide you with one if required. If you cannot wear a face covering, let us know when booking your appointment so that we can discuss this with you and make suitable arrangements for treatment. We appreciate your understanding on this matter.

Data Protection
Your personal information will be held and used in accordance with the Data Protection Act 1998, and the General Data Protection Regulation (GDPR) 2018.

Click here for our updated privacy policy.

Chaperone Policy
Intimate examinations can be embarrassing or distressing for patients and, wherever possible, the GP/nurse will offer the patient the security of having an impartial observer ('chaperone') present during an intimate examination.  This applies whether or not the GP/nurse is the same gender as the patient. A record will be kept of any discussion about chaperones and its outcome. If a chaperone is present, this will be recorded, together with a note of their identity.

Zero Tolerance 

We have a zero tolerance policy for verbal or physical abuse of staff or aggressive behaviour within the practice.  Aggressive behaviour includes bad language, aggressive gestures and physical contact.  Any abuse of staff is unacceptable and will lead to removal of the patient from our list.

Defamation
We ask that patients and staff exercise sound judgement when posting comments online, for example on social networking sites, and avoid making gratuitous, unsubstantiated or unsustainable negative comments about individuals or organisations. Please be aware that defamation law can apply to any comments posted on the web, irrespective of whether they are made in a personal or professional capacity. Defamation is the act of making an unjustified statement about a person or organisation that is considered to harm their reputation.
 

Suggestions and Complaints

We welcome constructive comments and suggestions for improving our practice. 

Please email us at Joanne.cregan.z00627@gp.hscni.net or put your message in writing to our practice manager, Joanne Cregan.

There is a complaints procedure within the practice; should you wish to complain please contact the practice manager.  Your complaint will then be dealt with quickly and efficiently.